f.a.q.
You have questions. wE have answers.
Fueling Made Simple.
Need help installing the app, creating your account, or placing an order? Whether you’re using Google Play or the App Store, this guide has you covered.
Google Play Store
To Install the On-Point Fule App & Setup your account. Simple search for the “On-Point Fuel” app in your Google Play App Store or follow the below link.
https://play.google.com/store/apps/details?id=com.onpointfuel.customer
Apple App Store
To install The On-Point Fuel App on your Apple i-Phone. Simply browse to your App Store and search for “On-Point Fuel” or follow the direct link below.
https://apps.apple.com/us/app/on- point-fuel-customer/id6746237323
🔧 Setting Up and Managing Your On Point Fuel App Account
📲 How to Get the App
To begin using On Point Fuel:
Visit the Google Play Store or Apple App Store
Or simply scan the QR code provided in our promotional materials or on our website
📝 How to Create an Account
Once you open the app:
Enter your personal details (name, phone number, email, and address)
Take a photo of your vehicle
Verify your phone number and email
Add a credit or debit card
Choose your preferred membership:
🥇 Platinum
🥈 Gold
🚗 One-Time Delivery
Once complete, your account is fully set up and ready to request fuel deliveries.
👤 How to Cancel a Subscription or Delete Your Account
Step 1: Cancel Your Subscription
Tap the icon in the upper right corner (a profile image or half-circle figure)
Scroll down to your subscription settings
Tap Cancel Membership at the bottom
Step 2: Delete Your Account
You have two options:
📱 Option A – Inside the App:
After canceling your membership, scroll down on your profile page
Tap Delete Account
🌐 Option B – Outside the App:
Request account deletion via either of the following:
📧 Email: info@onpointfuel.com
🌐 Website: onpointfuel.com
⏳ Account Deletion Timeframe
If you request deletion by email or website, your account will be permanently deleted within 3 to 7 business days, and you will receive confirmation.
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.🚛 Service Capabilities
🔹 Delivers gasoline and diesel directly to vehicles, boats, or equipment
🔹 Service available within a 13-mile radius of Lake Geneva, WI
🔹 Fuel prices update weekly
🔹 Delivery time options: same-day, scheduled weekly/monthly, or one-time
App Features
🔹 Scan QR code to download from iOS or Android
🔹 Secure account creation with ID/photo verification
🔹 Upload photo of your vehicle for identification
🔹 In-app live status updates on delivery
🔹 Save multiple vehicles/locations to one account
🔹 Custom notes field for garage codes, gate access, or fuel type
🔹 Accepts all major debit/credit cards
🔹 Membership tiers:
Platinum (unlimited deliveries + priority booking)
Gold (discounted rate per delivery)
Pay-per-use (one-time delivery only)
🔹 Secure Stripe payment processing
🔐 Security & Privacy
🔹 Your information is encrypted and never shared
🔹 You can delete your account at any time
🔹 Deletion requests processed in 3 to7 business days or less
🔹 Verified DOT-compliant drivers and hazmat-trained delivery personnel
📞 Support & Contact
🔹 Live chat and support via app (coming soon)
🔹 Direct email: info@onpointfuel.com
🔹 Manual request options available through onpointfuel.com
Privacy Policy
Last Updated: 30th Jan 2023
This Privacy Policy outlines the information we collect, how we use it, and the choices you have in connection with our Android application. Your privacy is of utmost importance to us, and we are committed to ensuring the confidentiality and security of your personal information.
1. Information We Collect
Camera/Photos:
To enhance your experience, On-Point Fuel requests access to your Camera and Photos for features such as uploading your Profile Picture and adding images to your Cart. We assure you that we only use these permissions for the intended purposes, and your images are handled with the utmost care. We do not store or share your images without your explicit consent.
Precise Location:
For precise delivery and to provide you with nearby store/restaurant suggestions, On-Point Fuel requires access to your location. Enabling location permission ensures accurate delivery and a personalized experience. Your location information is used solely for these purposes and is not shared with third parties.
Notification:
To keep you informed about live order updates and exciting offers, On-Point Fuel requests permission for Notifications. Enabling this permission allows us to send you timely and relevant information. We respect your preferences, and you can manage your notification settings within the app.
Background Location:
For the best user experience and accurate order tracking, On-Point Fuel Driver/Rider/Delivery Boy app requires constant access to your location in the background. This enables real-time order tracking and ensures a seamless experience. Rest assured that this information is used exclusively for these purposes and is not shared with external parties.
Users Information
We collect User’s Name, Phone Number & Email Address, Mailing Address for Creating Account and it will be required for Functionality of Application.
Information We Collect Through Automatic Data Collection
We collect device information including operating systems, platforms, unique identifiers, device models, device tokens, and device timezones.
2. Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Your data is stored securely, and we continuously update our security protocols to safeguard your privacy.
3. Consent
By using the On-Point Fuel application, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not agree with any aspect of this policy, please refrain from using the app.
4. Delete Account or Data:
Within the On-Point Fuel application, you have the option to delete your account or data directly. Additionally, if you prefer, you can request data deletion by contacting our admin through the designated ‘Contact Us‘ channel.
5. Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We recommend reviewing this policy periodically for any changes. Your continued use of the app after the posting of changes constitutes your acceptance of those changes.
6. How we use the information we collect
We use the information we collect from and about you for a variety of purposes, including to:
Process and respond to your queries
● Understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
● Administer our Services and diagnose technical problems.
● Generate and review reports about, and to conduct research on, our user base and Service usage patterns.
● Provide you with customer support.
● Provide you with policies about your account.
● Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
● Notify you about changes to our Services.
● Allow you to participate in interactive features offered through our Services.
● In any other way we may describe when you provide the information.
● For any other purpose with your consent.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at info@onpointfuel.com
We appreciate your trust in us and are committed to protecting your privacy.